Frequently Asked Questions
Shipping & Delivery
Custom/back end orders Production and delivery time varies depending on the date and shipment loading. Custom ordered furnishings, your customisation options and your location. We always aim to deliver within 20-28 business days from the date of your custom order. Each product(s) will have an estimated availability period indicated when you checkout. All customers will receive a email once your order is ready for delivery from our Perth Warehouse.
Delivery for stocked items in PERTH area can be same day or a 24 hour turnaround. Delivery for stocked items in AUSTRALIA - national orders have a estimated delivery time within 4-7 business days. Aura will organise postage for any stocked order within 1-2 business days. All customers will receive a email once your order is ready for delivery from our Perth Warehouse.
Pre-sale items will have a date of arrival. Which is the expected date given to AURA from AURA's logistics department this is a anticipated date and time and dates can vary slightly. All customers will receive a email once your order is ready for delivery from our Perth Warehouse. Please allow 4-7 business days to post your AURA purchase from the WAREHOUSE in Perth. Perth ORDERS will be delivered within 1-3 business days of arrival.
Free Delivery is available to all major metropolitan areas in Perth, Melbourne, Sydney, Brisbane and Adelaide. To check if you qualify for free shipping, simply enter your postcode into the postcode field in the Aura location at checkout.
We offer Australia wide coverage for all Aura products. To easily calculate your delivery, simply enter your postcode in the Aura box or at checkout.
In order to offer you the best possible prices for custom designer furniture, we do not have a showroom or a store to pick-up products direct. Warehouse is closed to the public.
To track your order, we kindly ask you email firstname.lastname@example.org
Please allow up to 20-28 business days for from the day you received the order confirmation. For any additional concern, please do not hesitate to email our customer service centre at email@example.com
We kindly ask you email our customer service centre at firstname.lastname@example.org
You will see 'estimated delivery days' located in the design studio and at the point of checkout. We'll let you know if there are any delays and will be in touch throughout the development of your product. If you have a special date coming up that you need your furniture for, please let us know in advance and we'll do our best to help you.
Once your payment is received, your purchase is sent directly to our Aura Studio . So that you can monitor the progress of your purchase you will receive two emails regarding the status of your order. You will be alerted by email at the following stages; Once your payment has been accepted Once your order is dispatched from our warehouse in Perth to your chosen address.