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Delivery Info

Shipping & Delivery

 

How long does it take for my products to be made and delivered?

Custom/back end orders

Production and delivery time varies depending on the date and shipment loading. Custom ordered furnishings, your customisation options and your location. We always aim to deliver within 20-28 business days from the date of your custom order. Each product(s) will have an estimated availability period indicated when you checkout.
All customers will receive a email once your order is ready for delivery from our Perth Warehouse.

 

IN-STOCK ORDERS

Delivery for stocked items in PERTH area can be same day or a 24 hour turnaround.

Delivery for stocked items in AUSTRALIA – national orders have a estimated delivery time within 4-7 business days.
Aura will organise postage for any stocked order within 1-2 business days.

All customers will receive a email once your order is ready for delivery from our Perth Warehouse.

 

PRE-SALE ORDERS

Pre-sale items will have a date of arrival. Which is the expected date given to AURA from AURA’s logistics department this is a anticipated date and time and dates can vary slightly.

All customers will receive a email once your order is ready for delivery from our Perth Warehouse.

Please allow 4-7 business days to post your AURA purchase from the WAREHOUSE in Perth. Perth ORDERS will be delivered within 1-3 business days of arrival.

 

What does ‘Free Delivery’ mean for me?

Free Delivery is a promotional ONLY delivery solution, provided at Aura’s discretion. Free Delivery is only provided as a promotion to Perth Metro (WA) only, but may be provided as a discounted delivery to regions outside of Perth Metro.

 

How much is delivery?

We offer Australia wide coverage for all Aura products. To easily calculate your delivery, simply enter your postcode in the Aura box or at checkout.

 

Can I pick up my order direct from Aura?

In order to offer you the best possible prices for custom designer furniture, we do not have a showroom or a store to pick-up products direct. Warehouse is closed to the public.

 

How can I track my order?

To track your order, we kindly ask you email info@bedroomsbyaura.com.au

 

Does someone need to be home to accept delivery?

Yes. It is necessary for someone to be available to accept delivery as we use a secure courier who requires a signature as proof of receipt. For your convenience, we offer a authority to leave form available online. Please Download and leave so the driver can leave products should you not be home upon delivery. A second attempt delivery may be chargeable to (free delivery customers)

Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside, carrying items up stairs, placement, or removal of packaging. If your order includes larger items or you are not comfortable carrying your items, we suggest having an additional person to assist with the placement of your items inside.

 

My items haven’t arrived yet. What can I do?

Please allow up to 20-28 business days for from the day you received the order confirmation. For any additional concern, please do not hesitate to email our customer service centre at info@bedroomsbyaura.com.au
How do I change my shipping address after my order has been placed?

We kindly ask you email our customer service centre at info@bedroomsbyaura.com.au

 

How long will it take for my products to be made and shipped?

You will see ‘estimated delivery days’ located in the design studio and at the point of checkout. We’ll let you know if there are any delays and will be in touch throughout the development of your product. If you have a special date coming up that you need your furniture for, please let us know in advance and we’ll do our best to help you.

 

How will I know how my order is progressing?

Once your payment is received, your purchase is sent directly to our Aura Studio . So that you can monitor the progress of your purchase you will receive two emails regarding the status of your order. You will be alerted by email at the following stages;

  • Once your payment has been accepted
  • Once your order is dispatched from our warehouse in Perth to your chosen address.
 
Aura Designs Co Pty Ltd SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR CONTINGENT DAMAGES WHATSOEVER, WHETHER ARISING OUT OF BREACH OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR OTHER THEORIES OF LAW, WITH RESPECT TO GOODS AND/OR SERVICES SOLD BY Aura, OR ANY UNDERTAKINGS, ACTS OR OMISSIONS RELATING THERETO, AND AURA HEREBY DISCLAIMS ALL SUCH DAMAGES
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